Mundial Scissor Return Policy

Westchester Sewing Machine Co. offers a 30-day, no-questions-asked, total satisfaction return policy that covers Mundial Scissor/Shears you buy from us. The customer is responsible for return shipping fees. Original shipping and handling charges are non-refundable.

Be sure to save all boxes and packing materials in case you need to return an item. A restocking fee of 15% may apply if you do not have original packing materials.

Westchester Sewing Machine Co. will process your return within two weeks from the day your returned order is received. Refunds will be credited only to the original purchasing credit card account number.

Any items returned without an RA number, original packaging, owner's manual, warranty information, or in non-useable condition may void your money-back guarantee and the product will be returned to you. This also includes defective items. Items must be shipped within 10 days after receiving an RA number. Items not received within this time period will be subject to a minimum 15% restocking fee or your return may be refused. In addition, Westchester Sewing Machine Co. is not responsible for lost or damaged packages you return. Any International return which has accrued any customs will be refused.

For more information on our return policies, call 1-845-627-8873 or e-mail us at sales@westchestersewing.com

To return an item:

  • THE PRODUCT MUST BE IN NEW CONDITION AND PACKED CORRECTLY AND COMPLETELY FOR A FULL REFUND (YOUR ORIGINAL SHIPPING AND HANDLING COST WILL NOT BE REFUNDED).
  • Call 1-800-225-8342 and request a Return Authorization (RA) number. No returns will be accepted without an RA number.
  • Write your name and address on the return package(s).
  • Repackage the items in the original boxes and include all items that came in the boxes.
  • Products which are not returned intact will result in a prorated credit being issued based on the cost of the missing items.
  • Returned products must be clean, unmarred, in new condition, with all accessories, original packing, manuals, and brand warranty cards, or will be subject to a 15% restocking fee.
  • Defective products will be replaced with the same product only.
  • Please retain the tracking number as a record of your return. We assume no responsibility for the item until we have received and signed for the item at our warehouse. Westchester Sewing Machine Co. will not accept any item without an RA number.
  • Please note that the processing of refunds takes up to two weeks from the day we receive the returned items at our warehouse. It can take another 7 business days before your credit card reflects the credit.